Privacy Policy

Privacy Policy Aladdin36 — Your Data, Our Responsibility

Aladdin36 takes the privacy and security of every user's personal data seriously. This document transparently explains how we collect, use, and protect your information.

Updated: January 2026  |  PDPA 2010 Compliant

Aladdin36's Six Data Protection Principles

Privacy is more than a legal obligation to us — it is part of the trust you place in aladdin36 every day.

Advanced Data Encryption

All data transmitted between your device and aladdin36 servers is protected with 256-bit SSL encryption. Sensitive information such as passwords and payment details is never stored in plain text.

Minimum Data Collection

We only collect data that is strictly necessary to provide our services to you. No excess data is collected without a clear and legitimate purpose — we hold firmly to this principle of data minimisation.

Full Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time. Our privacy team will process each request within the timeframe required by law.

No Sale of Data to Third Parties

Aladdin36 has never and will never sell, rent, or trade users' personal data to any third party for marketing purposes without your explicit consent.

Privacy in Every Design

Privacy by Design is built into every feature of the aladdin36 platform — meaning privacy protection is embedded directly into the system from the ground up, not added as an afterthought.

PDPA 2010 Compliance

All our data handling practices fully comply with the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international standards for user privacy protection.


Note: This Privacy Policy applies to all users of the Aladdin36 platform, including the website and mobile app. By using our services, you agree to the practices described in this document.
1

Introduction and Scope of This Policy

Aladdin36 ("we", "Platform") values the privacy of every individual who uses our services. This Privacy Policy clearly explains how we handle your personal data from the moment you register until you no longer use our platform.

This policy applies to all information collected through the official Aladdin36 website, mobile app, customer support, and any other interactions you have with our platform. We encourage you to read this document carefully so you fully understand your rights as a user.

If you have any questions after reading this policy, our privacy team is ready to assist through the support channels available within the platform.

2

Personal Data We Collect

Aladdin36 collects information from you through various means depending on how you interact with our platform. The following are the main categories of data we collect:

Data Category Example Information Collection Method
Personal Identity Full name, date of birth, gender, IC / passport number Registration form, KYC process
Contact Information Email address, phone number, residential address Account registration, profile updates
Financial Data Bank name, account number (partial), transaction history Deposit and withdrawal process
Technical Data IP address, device type, web browser, operating system Automatically collected during platform use
Game Data Betting history, account balance, bonus records Automatically generated during gameplay
Communication Data Live chat records, support emails, feedback Interactions with the support team

We also collect data you provide voluntarily, such as feedback through customer satisfaction surveys and information you share when contacting our customer support.

3

How We Use Your Personal Data

The data collected is used for legitimate and transparent purposes. Aladdin36 uses your information to:

  • Process account registration and verify your identity through mandatory KYC procedures.
  • Process deposits, manage account balances, and execute withdrawal payments securely.
  • Provide effective and responsive customer support services via live chat and email.
  • Send important notifications relating to your account, transactions, and platform policy updates.
  • Identify and prevent fraud, money laundering, and suspicious activity through our AML monitoring systems.
  • Comply with legal and regulatory obligations applicable to online gambling platforms.
  • Improve the user experience based on usage patterns and feedback received.
  • Send relevant promotional offers and bonuses — only to users who have consented to receive them.
Marketing Communications: You can opt out of receiving marketing emails at any time through the notification settings in your account or by contacting our customer support.
4

Legal Basis for Data Processing

Aladdin36 processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA), namely:

  • Contract Performance: Processing required to provide the services you requested, including managing your account, processing deposits, and completing withdrawals.
  • Legal Obligation: Processing required to comply with regulatory obligations such as KYC requirements, AML reporting, and financial record retention.
  • Legitimate Interests: Processing to prevent fraud, ensure platform security, and improve our service quality.
  • Consent: Processing for direct marketing purposes, carried out only after you have given your explicit consent.
5

Data Sharing with Third Parties

Aladdin36 does not sell your personal data. However, under certain circumstances we may share your information with trusted third parties for platform operational purposes:

  • Payment Providers: Required transaction information is shared with payment processors such as FPX, digital wallet providers, and card networks to complete your financial transactions.
  • KYC Service Providers: Identity data is shared with certified identity verification providers to ensure the validity of your information.
  • Game Providers: Limited game session information is shared with game software providers integrated with our platform.
  • Authorities: We are required to disclose certain information to regulatory authorities, law enforcement, or courts when mandated to do so by law.

All third parties working with aladdin36 are required to meet data protection standards equivalent to or stricter than those we apply ourselves.

6

Security and Data Protection

We continuously invest in security infrastructure to protect your personal data from unauthorized access, loss, or misuse. The security measures we implement include:

  • Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
  • Data encryption at rest for sensitive information stored in our databases.
  • Role-based access control (RBAC) ensuring only authorized personnel can access user data.
  • 24/7 security monitoring with real-time threat detection systems.
  • Regular security audits by independent third parties to identify and address potential vulnerabilities.
  • Two-factor authentication (2FA) for access to internal systems and user accounts.
Data Breach Reporting: In the event of a data breach that affects your rights and freedoms, aladdin36 will notify you and the relevant authorities within the timeframe required by applicable law.
7

Data Retention Period

Aladdin36 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with legal obligations. The following are general retention period guidelines:

  • Active Account Data: Retained for the duration your account is active, plus any additional period required by law following account closure.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and taxation legal requirements.
  • KYC Data: Retained for a minimum of 6 years after the business relationship ends, in accordance with AML requirements.
  • Communication Logs: Customer support records are retained for 3 years for dispute resolution and quality control purposes.
  • Cookie Data: Retention periods vary by cookie type — please refer to Section 8 for further details.

Once the specified retention period has ended, your data will be securely deleted or anonymised so that it can no longer be identified.

8

Cookies and Tracking Technologies

The aladdin36 platform uses cookies and similar tracking technologies to enhance the user experience and analyze platform performance. The types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
  • Functional Cookies: Store your preferences such as language selection and display settings for a more personalized experience.
  • Analytics Cookies: Help us understand how users interact with the platform so we can continuously improve it.
  • Marketing Cookies: Used to display relevant promotions based on your interests, only with your consent.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

9

Your Rights as a User

In accordance with PDPA 2010 and data protection best practices, you have the following rights regarding the personal data we hold about you:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Update or correct any information that is inaccurate or outdated.

Right to Erasure

Request the deletion of your data, subject to legal retention obligations.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

Receive your data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

Request a restriction on the processing of your data while an investigation or dispute is ongoing.

To exercise any of the above rights, please contact our privacy team via live chat within the platform. We will process your request within 30 business days.

10

Children's Privacy

The aladdin36 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information without parental or guardian consent, please contact us immediately so we can take the appropriate steps to delete that information.

Every new account undergoes an age check during the registration and KYC verification process. Accounts found to be owned by underage individuals will be terminated immediately.

11

Amendments to This Privacy Policy

Aladdin36 reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or service improvements.

Any material changes will be clearly displayed on our platform, and we will notify you via in-app notification or your registered email before the changes take effect. The "Updated" date at the top of this document will always reflect the latest version in force.

We encourage you to review this page periodically. Continued use of the aladdin36 platform after any amendments are posted signifies your acceptance of the updated policy.

12

Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, do not hesitate to contact us:

  • Live Chat: Available 24/7 directly within the aladdin36 platform for an immediate response.
  • Email: — for privacy-related inquiries and data subject rights requests.
  • FAQ Page: Visit FAQ page us for answers to frequently asked questions.
Response Time: Our privacy team aims to respond to all inquiries within 3 business days and resolve data subject access requests within 30 business days as required by law.

Your Data is Safe, Play Without Risk

With high-grade data protection and full PDPA 2010 compliance, you can play at Aladdin36 with complete peace of mind. Register now and enjoy a safe, responsible gaming experience.

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